Privacy Policy

Last updated: July 2026

All Systems Flow Ltd ("we", "us") is a family-run plumbing and drainage company serving Croydon, South Croydon, Warlingham, West Wickham, Shirley and Beckenham and the surrounding areas. We are the data controller for the personal information described in this policy. This policy explains what information we collect when you contact us or use our website, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Information we collect

• When you contact us — by phone, mobile or email — we collect the details you give us: typically your name, phone number, email address, the property address where work is needed, and details of the job.
• When we carry out work — we may hold job records, quotes, invoices and, for drainage surveys, CCTV footage of the inside of drains at the property.
• When you visit this website — our hosting provider automatically records basic technical logs (such as IP address, browser type and pages visited) for security and to keep the site running. We do not use analytics or tracking cookies.

How we use your information

• To respond to enquiries, provide quotes and carry out plumbing, drainage and gutter work you ask for (legal basis: performance of a contract, or steps taken at your request before a contract).
• To keep records of work done, for guarantees, invoicing, accounting and tax (legal basis: legal obligation and legitimate interests).
• To contact you about work we are carrying out or have carried out for you (legal basis: legitimate interests).

We do not send marketing emails or newsletters, and we never sell your information.

Who we share it with

We only share personal information where necessary to run the business: with our accountant for invoicing and tax, with suppliers where parts are delivered to your address, with our website hosting provider (technical logs only), and with insurers or authorities where the law requires it — for example a drainage survey report you ask us to prepare for your insurer.

How long we keep it

We keep job records, quotes and invoices for up to 6 years, in line with UK tax and guarantee requirements, then delete or securely destroy them. Enquiries that do not lead to work are kept no longer than 12 months.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to object to or restrict our use of it, and to data portability. To exercise any of these rights, call us on 020 8657 7222 or email asfplumbing@aol.com. We will respond within one month.

Complaints

If you are unhappy with how we handle your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Contact us

All Systems Flow Ltd
Phone: 020 8657 7222 · Mobile: 07860 203131
Email: asfplumbing@aol.com